Faculty Support

Faculty have multiple avenues for Blackboard support at UTSA. The first stop should always be OIT Connect because the Help Desk may already be aware of the problem you're having.

Contact OITConnect

Emergency Blackboard Help




(210) 458 - 5555


Trouble Request Ticket Online

Contact Online Learning Staff

We have organized the Online Learning group into College-specific teams to provide instructional design and development support to UTSA faculty members. Although each team provides primary support to faculty members in each College, a faculty member may contact any team member and receive support.




(210) 458-4057

1604 Campus Location

We are mostly located on the first floor of the MS Building in MS 1.03.08. This is the corner that contains the Research Center and VizLab (kitty-cornered across the lower level quad from the bookstore). We have expanded our services to offer the new Faculty Instructional Technology (FIT) Lab and a multimedia recording studio. Please feel free to drop in!

Online Help Feature Within Blackboard

View help relative to the screen you are in while using Blackboard

  • From the screen where you need help, click Help.
  • Under Topics, links to the most relevant help topics appear.
  • Under Help Contents, folders containing all help topics appear. You can open and close the folders.
  • Click the help topic that you want to view.